Downloads
FAQs
- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Top FAQs
Select the questions to view the answers
- How do I fill the ink tanks for the first time?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I enable double-sided printing for my product in Windows?
- My printout has lines running through it. What should I do?
- My product is printing blank pages. What should I do?
- How do I reset the ink levels for my product?
- How do I restore my product's default settings?
- My printout has incorrect colors. What should I do?
- I'm having paper feed problems. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
Cloud or Mobile
Select the questions to view the answers
- What is Epson Connect?
Copy or Print
Select the questions to view the answers
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I set the default print settings in Windows or on my Mac?
- How do I print labels in Microsoft Office?
- Printing or scanning is slow over my wireless connection. What should I do?
- My copies have incorrect or faint colors. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I copy a document or photo using my product's control panel?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
Error Messages or Lights
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
Ink
Select the questions to view the answers
- Are there any safety precautions I should take when handling the ink?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- How do I know when an ink tank needs to be refilled?
- I spilled ink. What should I do?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- Which Epson ink bottles should I use with this product?
- How do I reset the ink levels for my product?
- How do I refill the ink tanks?
Maintenance
Select the questions to view the answers
- I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?
Paper or Media
Select the questions to view the answers
- How do I select the paper source in Windows?
- Does the type of paper I use make a difference?
- Which type of paper can I print on?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
Print Quality or Appearance
Select the questions to view the answers
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My product is printing blank pages. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
Scan
Select the questions to view the answers
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- I cannot scan over a network. What should I do?
- How do I scan using my product's control panel?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan a document with Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan from a smart device?
Software or Setup
Select the questions to view the answers
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- How do I restore my product's default settings?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- Where can I find the IP address of my router?
- How do I change the Power Off Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I add my product as an IP printer on my Mac?
- How do I change the Sleep Timer setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- Does Epson make drivers for Linux?
- How do I get a replacement CD for my product?
- How do I change the font size of text when I print from software in Windows?
- How do I fill the ink tanks for the first time?
- Who do I contact for software support?
- How do I enable double-sided printing for my product in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I install the software for my product if I don't have the CD?
Wireless or Wired Connection
Select the questions to view the answers
- How do I connect my WPS-enabled wireless router to my product?
- How do I find my SSID and network password?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- Can I set up my product for both a USB and network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- Can I set up my product for both a USB and network connection?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
Other
Select the questions to view the answers
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- How do I determine the number of pages the product has printed?
Guided Assistance
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Manuals and Warranty
Start Here - Installation Guide PDF
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Videos
Registration and Service Plans
Register Your Product
To register your new product, click the button below.
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Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service Plan
Contact Us
Warranty Verification
Verify your Epson product warranty.
Verify Your Warranty
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
We have you covered. Look here for answers to your questions.
Wi-Fi Printing, Print Quality, and Error Code Messages
Are you having trouble printing from a wireless network, or do you need help getting better print quality or understanding what the product’s error codes mean? Try our interactive troubleshooting modules, located on the Guided Assistance tab.
Wi-Fi Setup Videos
Do you want to easily set up your product on a wireless network or improve print quality? Watch our helpful videos, located on the Videos tab.
General Troubleshooting Questions
Are you looking for quick answers to your product questions? Find them in our frequently asked questions, located on the FAQs tab.
How-to Instructions
Need step-by-step instructions on how to use your product? See the User’s Guide, located on the Manuals and Warranty tab.
