Below, please find answers to some of the most frequently asked questions.If you need further assistance, please contact ourBest Western RewardsService Center.
Earning Best Western Rewards
Best Western Rewards members earn 10 points for every U.S. dollar spent (or the equivalent for other currencies), on their room rate including VAT in certain areas outside the United States, but excluding amounts paid for non-VAT tax and incidentals. The rate paid must be a qualifying rate to receive rewards points or airline/partner rewards. Best Western Rewards members can also receive points by shopping and converting points from other rewards programs or using services from our preferred partners. (Points and earning rules may vary by partner).
Reservations are always recommended, but you do not need one in order to earn rewards for stays. Simply tell the front desk clerk that you would like to add your Best Western Rewards number to your reservation and your rewards will be credited to your account within 3 days of check-out.
Yes, simplylog in to your Best Western Rewardsaccount and book your reservation. To ensure you are credited the appropriate amount of points or airline/partner rewards for your stay; please present your Best Western Rewards card upon check-in at the hotel.
Not a member?Enroll in Best Western Rewardstoday!
Yes, you will earn points or airline/partner rewards when you pay with a Best Western Gift Card as long as you stay at a qualifying rate.
You may choose to earn airline/partner rewards with a number of our global airline partners. To earnairline/partner rewardswith one of these partners, select an airline as your earning preference and include your frequent flyer number in your account profile.
You may change your earning preference online at any time bylogging in to your Best Western Rewards account.
Best Western hotels are not required to issue both points and airline/partner rewards for the same stay. Your designated earning preference (points or airline/partner rewards) will be credited accordingly for each stay. You may change your earning preference by logging in to yourBest Western Rewards account.
Best Western hotels are required to issue points OR airline/partner rewards for up to 10 rooms booked by the same member for the same night provided that the member pays for the rooms at a qualifying rate.
Within the United States, Canada and the Caribbean, Best Western branded hotels are required to issue points OR airline/partner rewards for up to 10 rooms in booked by the same member for the same night provided that the member pays for the rooms with at a qualifying rate. Outside of the United States, Canada and the Caribbean, Best Western branded hotels are required to issue points OR airline/partner rewards for up to 3 rooms in booked by the same member for the same night provided that the member pays for the rooms with at a qualifying rate.
Please allow up to 7 days for points or airline/rewards to post to your account. Airline or Partner Rewards can take up to two statement cycles to appear on your partner account. Be sure to show your card upon check-in to help expedite the posting of Best Western Rewards points or airline/partner rewards. If you have stayed at a Best Western and would like to inquire about missing points or airline/partner rewards,please fill out this formand our Customer Service team will assist you.
**For international stays, in order to post your stay we request that you mail or fax a copy of your hotel receipt or folio.**
Mail: PO Box 42007, Phoenix AZ, 85080
Fax: 1(623) 780-6988
If you provided your Best Western Rewards card or membership number at the time of your Best Western, stay please allow at least 7 days for points or airline miles to be posted to your account.
If more than 7 days have passed since your departure date and points or airline/partner rewards are not posted to your account, log in to your account and fill out theMissing Pointsor Airline/Partner Rewards Discrepancy request and you will get assistance in getting credit for that stay. For new Members, credit will be accepted for any qualifying Best Western Rewards stay occurring within 30 days prior to enrollment in the Program.
PLEASE NOTE: Stays over 6 months old cannot be reviewed for points or airline/partner rewards. Best Western only has information on file for reservations made through www.bestwestern.com or one of our worldwide reservations centers.
If your hotel stay was made in another manner, please mail or fax a copy of the completed Missing Points or Airline/Partner Rewards Discrepancy Request (including your membership number) and a copy of your itemized hotel receipt to:
Best Western Rewards
Points Desk
P.O. Box 42007
Phoenix, AZ 85080-2007
Fax: 1(623) 780-6988
If you're only a few points away, you may purchase the remaining amount of points (1,000 points for $10, up to a maximum of 20,000 points per day) to be eligible for the free night. To process your request, please contact ourteam at 1(800) 894-4365. If you are outside of the U.S. or Canada please contact our Best Western Rewards Customer Service team. Only available in select countries.
